cancellations, returns & Refund Policy
Last updated: 19.09.2026
We want you to be happy with your Black Label Graphics order or project.
This policy explains how cancellations, returns and refunds work for our services and products.
Nothing in this policy affects your statutory rights.
1. Bespoke vehicle graphics and wrapping
Vehicle wraps, vehicle graphics, liveries and other graphics designed or produced specifically for your vehicle are bespoke services.
Because these projects are created to your individual requirements, cancellation rights may be different from those applying to standard products.
If you need to cancel a bespoke project, please contact us as soon as possible.
Depending on the stage of the project, we may already have incurred costs for:
Design work
Artwork
Materials
Printing
Production
Labour
Vehicle preparation
Other project-specific costs
Where permitted by law, reasonable costs already incurred may be deducted from any amount refundable to you.
2. Design work
Where design work has already been completed or substantially undertaken, cancellation may result in a charge for work already carried out where permitted by law and the agreed contract.
Once artwork has been approved and production has begun, cancellation may not be possible without costs being incurred.
3. Standard products
If we sell standard, non-bespoke products online, consumer customers may have cancellation rights under applicable distance-selling legislation.
Where a statutory cancellation right applies, we will provide the information required by law.
Certain bespoke or personalised products may be excluded from statutory cancellation rights where the legal conditions for an exception are met.
4. Faulty or incorrect products
If a product is faulty, damaged, incorrectly supplied or does not conform to the contract, please contact us as soon as possible.
Please provide:
Your order details
A description of the issue
Photographs where appropriate
We will investigate and provide an appropriate remedy in accordance with your legal rights.
5. Services
Where a customer asks us to begin providing a service before the end of any applicable cancellation period, we may begin work with the customer’s agreement.
Where the law permits cancellation during that period, the customer may be responsible for the proportion of the service already supplied before cancellation.
Where a service has been fully performed following the customer’s express request and acknowledgement of the relevant consequences, statutory cancellation rights may be affected where permitted by law.
6. Deposits
Deposits are used to secure production time, materials, design work and/or an agreed installation slot.
If a project is cancelled, the treatment of any deposit will depend on:
The type of project
Work already completed
Materials already purchased
Production already undertaken
The terms agreed at the time of booking
Any statutory cancellation rights that apply
We will not automatically retain a deposit where doing so would be unlawful or unfair.
7. Rescheduling
Where possible, we may allow customers to reschedule an installation rather than cancel.
Please contact us as early as possible if you need to change your appointment.
Repeated or late changes may result in reasonable additional costs where these have been clearly explained and are legally permissible.
8. Vehicle condition
If a project cannot reasonably proceed because a vehicle is unsuitable for installation due to its condition, we will discuss the options with the customer.
Additional preparation or remedial work may be chargeable where agreed.
9. How to request a cancellation or refund
Please contact:
Black Label Graphics
Email: enquiries@blacklabelgraphics.co.uk
Telephone: 07818839419
Address: 84 Moorland Road, CF818UJ
Please include your name, order/project details and the reason for your request.
We will acknowledge your request and explain the next steps.
10. Statutory rights
Nothing in this policy limits or excludes rights that consumers have under applicable UK law.
Where a statutory right to a refund, repair, replacement, cancellation or other remedy applies, that right will continue to apply.
11. Changes to this policy
We may update this policy from time to time.
The version applicable to your order will normally be the version provided or made available when the order was accepted.